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Warranty
We offer a six month warranty against manufacturing defects and workmanship. All our products are closely inspected before being shipped out. However in the rare event your item arrives with a defect, you can contact us SUPPORT@LUCCIZ.COM and we'd be happy to assist you in getting your item replaced/repaired.
We cover the shipping!
If warranty is approved on your item, we will cover the whole shipping process, from you shipping it to us and then us sending it back to you.
Please note:
- Warranty does not cover lost/stolen items
- We reserve the right to void the warranty on any item that shows modification, abuse or damage beyond normal wear, as deemed by our jewelry professionals
HOW TO SHOP
After you place your order, you will receive a confirmation email from Lucciz within 15 minutes informing you that your order has been received. If you do not receive a confirmation email after 15 minutes (please ensure the email was not sent to your junk folder), it means we have not received your order and no payment has been received by Lucciz. You will then need to place a new order.
We recommend that you create an account to enjoy faster checkout, one-stop viewing of your current order status and past purchases, and to save your favourite items in a personalised wish list.
